SERVICES
1. Financial Benchmarking and Profit Enhancement
Objective, expert opinion regarding financial position, performance, trends and projections,
Clear, easy-to-read reporting mechanisms and analysis,
Benchmarking and budgeting tools,
Revenue enhancement and cost controlling.
2. Recruitment, Employee Development and Human Resource Management
Objective appraisals of workforce,
Cost-efficient recruitment services and strategies,
Generalist HR services, including –
- HR auditing and assessment of policies and procedures,
- Performance management tools and training,
- Inductions, pre-employment and exit interviews,
- Salary-banding and reviews,
In House HR Manager – half and full day rates,
Organisational re-structuring advice.
3. Organisational Climate Surveys
Mirrors programs used by most leading hospitality and retail companies worldwide,
Gain insights into how subtle communication and policy changes can enhance employee morale, motivation and loyalty,
Data analysed using specialized software; meaningful and understandable results provided,
Benchmarking against other similar businesses.
4. Customer Experience Evaluations and Research
Assessment of Customer Service systems and perceptions,
Proven, methodologically sound Customer Experience Evaluation programs,
Results utilised in a quantifiable and meaningful way,
Customer Service training programs, based on culture, values, behaviours, measures, and actions,
Detailed reports for owners, management and staff.
5. Innovative Performance Measures Linked Directly to Remuneration
Grounded in the ‘Service-Profit Chain’ principles as published in the Harvard Business Review,
Unique, cutting edge programs that link business values and goals with measuring business performance and management remuneration programs,
Incorporating important KPI’s with international best practice to formulate the best, most effective approaches.
6. Seminars, workshops, training and mentoring
Customized training programs, primarily for management and supervisory level,
Workshops and seminars (using Harvard ‘case study’ approach),
One to one mentoring.